Privacy Policy

This privacy policy describes how Telefonia Innovativa S.r.l., located at 18 Via Vittorio Emanuele II, 20121 Milan, Lombardy, Italy, collects, uses, and protects your information when you use our site or our online platform. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with the General Data Protection Regulation (GDPR) and applicable Italian laws.

Information We Collect

We collect different types of information in connection with the services we provide, which include sales of new and used cellphones, smartphone repair services, mobile accessories and peripherals, data transfer and recovery, software updates and troubleshooting, mobile plan activation and consulting, and device trade-ins and evaluation. The types of information we collect may include:

Personal Identification Information: Name, surname, postal address, and potentially other contact details necessary for order fulfillment, service delivery, or invoicing.

Payment Information: Details necessary to process payments for purchases or services (though we do not store full payment card details on our own systems).

Device Information: Information about the device you are selling, trading in, or having repaired, such as make, model, serial number, IMEI, condition, and potentially data stored on the device (collected only if necessary for the service requested, e.g., data recovery).

Transaction Information: Details about your purchases, repairs, or services requested through our site or in connection with our business operations.

Communication Information: Records of communications with us, such as inquiries or service requests.

Usage Data: Information about how you use our site, such as pages visited, time spent on pages, referring websites, and interactions with site features. This may be collected through cookies and similar technologies.

How We Collect Information

We collect information directly from you when you:

Place an order or request services through our site.
Provide information for a trade-in or device evaluation.
Contact us with inquiries or requests.
Use or interact with our site.

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Performance of a Contract: Processing is necessary for the performance of a contract with you, such as processing your order for a phone or repair service.
Legal Obligation: Processing is necessary for compliance with a legal obligation we are subject to, such as tax and accounting requirements.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, preventing fraud, or managing our business operations, provided these interests do not override your fundamental rights and freedoms.
Consent: In certain cases, we may rely on your explicit consent for specific processing activities, which you can withdraw at any time.

How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfill your orders for products and services.
To provide the services you request, such as device repairs, data transfer, or software updates.
To process payments and manage transactions.
To communicate with you about your orders, services, inquiries, and updates.
To improve our products, services, and the functionality of our site.
To manage our business operations, including accounting and legal compliance.
To prevent fraudulent transactions and ensure the security of our site and services.
With your consent, to send you promotional communications about our products and services (you can opt-out at any time).

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing. For example, data related to purchases is kept for accounting and warranty purposes as required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Sharing Your Information

We may share your personal data with third parties only in limited circumstances, such as:

Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, processing payments, fulfilling orders, delivering services (e.g., shipping companies), or providing technical support. These third parties are obligated to protect your data and use it only for the purposes for which we provide it to them.
Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, or if we believe that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

We do not sell your personal data to third parties.

Your Rights

Under the GDPR and other applicable laws, you have certain rights regarding your personal data:

Right of Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller under certain conditions.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

Cookies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and provide certain functionalities. For more detailed information on how we use cookies, please refer to our separate Cookie Policy (if applicable) or contact us for details.

Links to Other Sites

Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, you can contact us at:

Telefonia Innovativa S.r.l.
18 Via Vittorio Emanuele II
20121 Milan, Lombardy
Italy